Privacy policy

1. About this policy

This privacy policy explains how Kiemann Carpentry Solutions Pty Ltd (we, us or our) handles personal information in connection with this website and enquiries about our services. We aim to handle personal information consistently with applicable Australian privacy requirements.

2. Information we may collect

When you contact us, we may collect your name, telephone number, email address, suburb, project type, project details and any other information you choose to provide. If you telephone or email us directly, we may keep a record of that correspondence.

Our hosting and security providers may also process technical information such as IP address, browser and device type, referring page, requested pages and access times in standard server logs.

3. How we use information

We use personal information to respond to enquiries, discuss and quote projects, provide services, manage our relationship with clients, maintain website security, comply with legal obligations and improve our business operations.

4. Enquiry form and email

The enquiry form on this website prepares an email in your device's email application. The website does not store the form contents. Information is sent only when you choose to send the prepared email, after which it is handled by your email provider and ours.

5. Cookies and analytics

At the date of this policy, this website does not intentionally set non-essential analytics or advertising cookies. Essential technical storage may be used by hosting or security services where required to deliver and protect the site. This policy should be reviewed before analytics, advertising pixels or new embedded services are added.

6. When information may be disclosed

We may disclose information to contractors and service providers who help us operate the business, professional advisers, insurers, regulators or authorities where reasonably required. We do not sell personal information. Some technology providers may process information outside Australia under their own security and privacy arrangements.

7. Storage, security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access. No internet transmission or storage system can be guaranteed completely secure. We retain information only for as long as reasonably needed for the purpose collected, business records, dispute management and legal obligations.

8. Access and correction

You may ask to access or correct personal information we hold about you. We may need to verify your identity and may decline a request where permitted by law. Contact us using the details below.

9. Questions or complaints

For a privacy question or complaint, email sales@kiemanncarpentrysolutions.com.au or call 1300 495 300. We will review the matter and respond within a reasonable period.

10. Changes to this policy

We may update this policy when our website, services or legal obligations change. The current version and update date will remain published on this page.